Terms & Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and NexalOne ("NexalOne," "we," "us," or "our") governing your access to and use of our website located at www.nexalone.com and all associated services.

By accessing our website, submitting a contact form, signing a service agreement, or engaging any NexalOne service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity.

Description of Services

NexalOne provides managed IT and AI-powered technology services for small and medium-sized businesses, including but not limited to:

• AI Automation: Deployment of AI agents, call automation, reception bots, and workflow automation solutions
• Website Development: Design, development, and deployment of websites and web applications
• Managed IT Services (MSP): Ongoing IT management, monitoring, maintenance, and strategy
• 24/7 IT Support: Remote and on-site technical support and help desk services
• Hardware & Network Support: Procurement, installation, configuration, and maintenance of hardware and network infrastructure
• Cloud Solutions: Cloud migration, setup, and ongoing management
• Cybersecurity: Security assessments, threat protection, and compliance assistance
• IT Consulting: Strategic IT planning, audits, and technology roadmaps

Specific services, deliverables, timelines, and pricing are defined in individual Service Agreements or Statements of Work signed between NexalOne and the Client.

Eligibility

Our services are intended for businesses and individuals who are at least 18 years of age and legally capable of entering into binding contracts. By using our services, you represent and warrant that you meet these requirements.

NexalOne reserves the right to refuse service to anyone for any reason at any time, subject to applicable law.

Accounts & Registration

Some services may require you to create an account or client portal login. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and not share access credentials
• Notify us immediately of any unauthorized use of your account at security@nexalone.com
• Accept responsibility for all activities that occur under your account

NexalOne will not be liable for any loss resulting from unauthorized use of your account where you have failed to take reasonable security precautions.

Payment Terms & Billing

Payment terms are specified in your individual Service Agreement. General terms include:

All fees are exclusive of applicable taxes, which are the Client's responsibility. Billing disputes must be raised in writing within 10 days of invoice receipt. All prices are in US dollars.

Acceptable Use Policy

You agree not to use NexalOne's services or website to:

• Violate any applicable local, state, national, or international law or regulation
• Transmit any material that is defamatory, obscene, fraudulent, or harmful
• Interfere with or disrupt the integrity or performance of NexalOne's systems or networks
• Attempt to gain unauthorized access to any systems, accounts, or data
• Distribute malware, viruses, or any other malicious code
• Use our services to send unsolicited communications (spam)
• Reverse engineer, decompile, or disassemble any software provided by NexalOne
• Misrepresent your identity or affiliation with any person or organization

Violation of this policy may result in immediate termination of services without refund, and may be reported to appropriate legal authorities.

Intellectual Property

NexalOne's property: All content on our website, including but not limited to text, graphics, logos, software, tools, and methodologies, are owned by or licensed to NexalOne and are protected by copyright, trademark, and other intellectual property laws.

Client deliverables: Upon full payment of all fees, NexalOne assigns to the Client all right, title, and interest in custom deliverables created specifically for the Client under a Service Agreement, excluding any pre-existing tools, frameworks, or proprietary NexalOne technology incorporated therein, which remain our property.

License grant: NexalOne grants you a limited, non-exclusive, non-transferable license to access and use our website and any licensed software solely for your internal business purposes.

Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the services ("Confidential Information"), and to use such information only for the purposes of performing obligations under the service agreement.

This obligation does not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was already known to the receiving party; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law.

Confidentiality obligations survive termination of the service relationship for a period of three (3) years.

Warranties & Disclaimers

NexalOne warrants that it will perform services in a professional and workmanlike manner consistent with industry standards.

NexalOne makes no warranty that its services will meet your specific business requirements beyond what is explicitly described in a signed Service Agreement.

Limitation of Liability

To the maximum extent permitted by applicable law, NexalOne's total cumulative liability to you for any claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to NexalOne in the three (3) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless NexalOne and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or in connection with:

• Your use of our services or website in violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party intellectual property or other rights
• Any content you provide to NexalOne that causes harm to a third party

Termination

By Client: You may terminate a service agreement in accordance with the notice provisions specified therein, typically 30 days' written notice. Fees for services rendered prior to termination remain payable.

By NexalOne: We may suspend or terminate your access to services immediately, without prior notice, if you:

• Materially breach these Terms or any Service Agreement
• Fail to pay fees after 15 days' notice of non-payment
• Engage in fraudulent, abusive, or illegal conduct
• Become insolvent or file for bankruptcy

Effect of termination: Upon termination, your right to access services ceases immediately. Sections related to payment, intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

Dispute Resolution

In the event of a dispute, the parties agree to first attempt to resolve it informally by contacting NexalOne at legal@nexalone.com. We will make a good-faith effort to resolve disputes within 30 days.

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Arbitration shall take place in the state of Michigan. The arbitrator's decision shall be final and binding.

Class action waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis only. Class or representative actions are not permitted.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of state and federal courts located in Michigan.

Changes to Terms

NexalOne reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page and, for active clients, by email notification at least 14 days before changes take effect.

Your continued use of our services after the effective date of changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of our services.

Contact Information

For legal notices, questions about these Terms, or to submit a dispute notice, please contact:

These Terms and Conditions were last reviewed and updated on April 11, 2026. For the most current version, always refer to the copy published at www.nexalone.com/terms.html.