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Trusted IT & AI Partner for SMBs

AI. IT.
All-in-One.

We automate, manage, and support your entire business technology — so you can focus on what matters most.

Trusted by businesses across Michigan

RetailHealthcareRestaurantsLegalFinance
IT technician managing network infrastructure with security overlay
Enterprise IT Infrastructure — Managed & Secured
Network operations center with AI-powered monitoring
AI-Powered Network Operations & Monitoring
Structured cabling and server rack installation
Professional Structured Cabling & Installation
Technology working for your business
Technology Should Work for You — Not Against You
Business growth through secure technology solutions
Empowering Business Growth Through Secure Technology
99.9%
Uptime Guaranteed
15 min
Avg. Response Time
24/7
Monitoring & Support
100+
Businesses Supported
AI-Powered Automation Metro Detroit's IT Partner 24/7 Live Support No Long-Term Contracts Required Enterprise Security for SMBs Structured Cabling Experts Surveillance & Access Control Free Discovery Consultation Serving Michigan Nationwide AI-Powered Automation Metro Detroit's IT Partner 24/7 Live Support No Long-Term Contracts Required Enterprise Security for SMBs Structured Cabling Experts Surveillance & Access Control Free Discovery Consultation Serving Michigan Nationwide

Enterprise-Grade Services
Built for Growing Businesses

From AI automation to physical infrastructure — one partner handles it all.

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AI Automation

Automate repetitive tasks with intelligent workflows — from restaurant call answering to AI reception agents — reducing labor costs and improving customer experience around the clock.

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Managed IT Services (MSP)

Full-service IT management for your business — device management, patch updates, endpoint security, and proactive maintenance so your team stays productive.

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Website Development

Modern, high-performance websites designed to convert. From brochure sites to full web applications — hosted and maintained by our team so you never have to worry.

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24/7 IT Support

Issues don't wait for business hours — neither do we. Our technicians are available around the clock to resolve problems remotely or on-site, fast.

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Hardware & Network Support

Procurement, setup, and maintenance of all business hardware — workstations, servers, switches, and routers — with enterprise-grade network configurations.

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Structured Cabling

Professional low-voltage cabling installations for offices of any size — Cat6/Cat6A data runs, patch panels, cable management, and full documentation.

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WiFi Heatmap & Design

We design, survey, and optimize wireless networks using professional heatmap analysis — eliminating dead zones and ensuring consistent coverage across your facility.

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Surveillance Installation & Monitoring

IP camera systems, NVR/DVR setup, remote access, and optional 24/7 monitoring — protecting your people, property, and assets with modern security infrastructure.

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Access Control Systems

Keycard, fob, and biometric access control installation for offices, server rooms, and restricted areas — fully integrated with your security ecosystem.

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Cybersecurity & Compliance
Built for Every Threat

Enterprise-grade offensive and defensive security, compliance readiness, and forensic capabilities — protecting your business at every layer.

⚔️ Offensive Security & Testing
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Penetration Testing

Simulate real-world cyberattacks against your systems, networks, and applications to uncover exploitable weaknesses before attackers do.

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Red Teaming & Pentesting

Advanced adversary simulation exercises that test your entire security posture — people, processes, and technology — using real threat-actor tactics and techniques.

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Vulnerability Audit & Patching

Comprehensive scanning and manual review of your environment to identify security gaps, followed by prioritized remediation and patch deployment.

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Application Security

SAST, DAST, and manual code review to identify and remediate vulnerabilities in your web, mobile, and enterprise applications before they reach production.

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🛰️ Detection, Response & Recovery
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Managed Detection & Response (MDR)

24/7 threat detection, investigation, and active response by our security analysts — stopping breaches in real time before they escalate into incidents.

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♻️

SOC 2 DR — Disaster Recovery

Structured disaster recovery planning, process documentation, and live recovery testing aligned to SOC 2 requirements — ensuring your business survives any disruption.

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Forensic Data Recovery

Post-incident forensic investigation and data recovery — preserving chain of custody, reconstructing attack timelines, and recovering critical business data.

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Digital & Network Forensics

In-depth analysis of network traffic, logs, and digital artifacts to identify the source, scope, and impact of security incidents for legal and business purposes.

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📊 Risk & Vulnerability Management
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Vulnerability Management

Continuous identification, classification, prioritization, and remediation of vulnerabilities across your entire attack surface — keeping risk measurably low.

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Supply Chain Security

Assessment and hardening of your third-party software, vendor access, and open-source dependencies to eliminate supply chain attack vectors before they're weaponized.

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Cloud Security (AWS, Azure & GCP)

Full security assessment, architecture review, and hardening of your cloud environments — IAM policies, misconfiguration remediation, and continuous cloud posture management.

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CIS Endpoint, Server & Cloud Hardening

CIS Benchmark-aligned hardening of endpoints, servers, SaaS platforms, and cloud workloads — reducing your attack surface and meeting industry baseline security standards.

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📋 Compliance & Certifications
SOC 2 Type II

Full readiness assessment, gap analysis, policy creation, and audit preparation for SOC 2 Type II certification — demonstrating trust to enterprise customers and partners.

Get Certified
HIPAA

HIPAA Security Rule and Privacy Rule compliance programs — risk assessments, technical safeguards, workforce training, and Business Associate Agreement support.

Get Compliant
ISO 27001

End-to-end ISO 27001 Information Security Management System implementation — from gap assessment and control mapping through to certification audit support.

Start Assessment

Not sure where to start?

Book a free security discovery call — we'll assess your current posture and recommend the right services for your risk profile.

Get a Free Security Assessment

Why Businesses Trust Us

We're not just a vendor — we're a technology partner invested in your growth.

Fast Response Time

Issues resolved in minutes, not days. Our SLA ensures you're never left waiting when something goes wrong.

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24/7 Monitoring

We catch problems before you notice them — proactive monitoring means fewer disruptions to your business.

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AI-Powered Efficiency

Smart automation works around the clock, reducing manual work and cutting operational costs significantly.

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One Provider for Everything

No more juggling multiple vendors. From cables to cloud — we handle everything under one roof.

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Reliable & Secure

Enterprise-grade security practices for businesses of all sizes — firewalls, endpoint protection, and compliance support.

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Scalable as You Grow

Our solutions grow with your business — add services, devices, and automations without switching providers.


How It Works

A simple, proven path from assessment to full managed operations.

01

Consultation

We assess your current tech stack, pain points, and business goals to create a custom plan tailored exactly to your needs.

02

Setup & Integration

Our team deploys solutions, migrates data, and integrates systems with zero downtime — keeping your operations running throughout.

03

Ongoing Support & Optimization

Continuous monitoring, regular optimization, and 24/7 support to keep everything running perfectly as your business evolves.


Simple, Transparent Pricing

Choose the plan that fits your business. All plans include onboarding and setup.

Starter
For small businesses getting started
$499/mo
  • Basic IT support (business hours)
  • Email & endpoint security
  • Up to 10 devices managed
  • Monthly system health report
  • Remote troubleshooting
Get Started
Enterprise
Full-scale IT & AI transformation
Custom
  • Unlimited 24/7 support
  • Unlimited AI automations
  • Unlimited devices managed
  • Dedicated account manager
  • Custom integrations & development
  • On-site support available
  • SLA-backed guarantees
  • Compliance & audit support
Contact Us

What Our Clients Say

Real results from real businesses across Michigan.

★★★★★

"NexalOne transformed how we handle customer calls. Their AI automation answers our phones 24/7 — we haven't missed a reservation since. It paid for itself in the first month."

MR
Marcus R.
Restaurant Owner, Detroit
★★★★★

"We had a network outage on a Friday night and NexalOne had us back up within 20 minutes. Their 24/7 support isn't a gimmick — they actually answer. Incredible peace of mind."

SL
Sarah L.
Office Manager, Law Firm
★★★★★

"They installed our entire cabling infrastructure, surveillance system, and WiFi in one week with zero disruption to our operations. Professional, fast, and thorough."

DK
David K.
Operations Director, Medical Clinic

Frequently Asked Questions

Everything you need to know before getting started with NexalOne.

What types of businesses do you work with?
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We work primarily with small to medium-sized businesses (SMBs) across a wide range of industries — including restaurants, medical practices, law firms, retail stores, and professional services companies. If you have technology needs, we can help.

How quickly can you respond to IT issues?
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Our average response time is under 15 minutes for critical issues. Professional and Enterprise plan clients receive priority response with guaranteed SLA times. For non-critical issues, we aim to respond within 1 hour during business hours and within 2 hours outside.

What is AI automation and how can it help my business?
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AI automation uses intelligent software to handle repetitive tasks automatically — such as answering phone calls, scheduling appointments, routing customer inquiries, or processing routine data. This reduces labor costs, eliminates human error, and keeps your operations running 24/7 without additional staff.

Do I need to sign a long-term contract?
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We offer month-to-month agreements as well as annual contracts (which come with a discounted rate). We believe in earning your business every month through quality service, not locking you in. Most clients choose annual plans after seeing the value we deliver.

Can you support remote employees?
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Absolutely. We provide full remote device management, VPN setup, secure remote access, and support for employees working from anywhere. Our tools are platform-agnostic — Windows, Mac, iOS, Android — we've got it covered.

What areas do you serve?
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We're based in the Metro Detroit / Dearborn area and provide on-site services throughout Southeast Michigan. Remote support and cloud-based services are available nationwide. Contact us to discuss your location and needs.

How does the onboarding process work?
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It starts with a free consultation where we audit your existing setup and identify gaps. We then propose a custom plan, and once approved, our team handles deployment, configuration, and migration — typically within 1–2 weeks depending on scope. You'll have a dedicated point of contact throughout.

Is my business data secure with NexalOne?
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Security is at the core of everything we do. We implement enterprise-grade endpoint protection, encrypted communications, firewall management, multi-factor authentication, and regular security audits. All client data is handled with strict confidentiality under NDA.

What if I already have some IT infrastructure in place?
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No problem. We work with your existing systems and hardware wherever possible. Our team will assess what you have, identify what can be improved, and integrate our services without requiring a full rip-and-replace. We're here to enhance your setup, not complicate it.

Do you offer one-time projects or only monthly plans?
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Yes — we offer project-based work for things like structured cabling installations, surveillance deployments, access control setups, and website builds. These can be standalone or part of an ongoing managed services plan. Contact us for a custom quote.

Let NexalOne handle your IT
while you focus on your business.

Join the growing businesses across Michigan who trust NexalOne to keep their technology running.

We're Ready When You Are

Reach us by phone, email, or book a time directly below.

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Phone

(248) 325-8210

Mon–Fri 8am–6pm ET

✉️

General Inquiries

info@nexalone.com
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Technical Support

support@nexalone.com
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Location

Metro Detroit, Michigan
Serving SE Michigan & Remote Nationwide

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