Information We Collect
We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.
Information you provide:
- Name, email address, phone number, and company name when you contact us or request services
- Billing information including credit card numbers and billing address (processed securely through our payment partners)
- Communications you send us, including support requests, emails, and feedback
- Account credentials if you create a client portal account
Information collected automatically:
- Log data: IP address, browser type, pages visited, time spent on pages, and referring URLs
- Device information: hardware model, operating system, unique device identifiers
- Cookies and similar tracking technologies (see our Cookie Policy)
- Usage data related to how you interact with our website and services
How We Use Your Information
NexalOne uses the information we collect for the following purposes:
- Service delivery: To provide, operate, and maintain our IT and AI services
- Communication: To respond to inquiries, send service updates, and provide technical support
- Billing: To process payments and send invoices and receipts
- Improvement: To understand usage patterns and improve our website and services
- Marketing: To send promotional communications where you have opted in (you may opt out at any time)
- Legal compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and respond to fraud, abuse, and security incidents
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted vendors who assist us in operating our business (e.g., payment processors, cloud hosting, email platforms) under strict confidentiality agreements
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users
- Protection of rights: When necessary to protect the rights, property, or safety of NexalOne, our clients, or others
- With your consent: For any other purpose with your explicit consent
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
When data is no longer required, it is securely deleted or anonymized using industry-accepted methods.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your personal information for marketing purposes
- Restriction: Request restriction of processing in certain circumstances
- Opt-out of marketing: Unsubscribe from marketing emails at any time via the link in any email
To exercise any of these rights, contact us at privacy@nexalone.com. We will respond within 30 days.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.
Third-Party Services
Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
Third-party services we may use include analytics providers, payment processors, and cloud infrastructure partners — each governed by their own privacy policies.
Children's Privacy
NexalOne's services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending an email notification to registered clients.
Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: